LES General Course Cancellation and Refund policies

If you are acting as a consumer, and you cancel the course booking within 14 calendar days of receiving your order confirmation without giving any reason, you are entitled to a full refund of the price paid. If you are not acting as a consumer, the standard ICE refund and cancellation policy provisions shall apply.
Cancellations and refunds in circumstances outside those described above, and/or following the expiry of the 14-day cancellation period, are subject to the terms and conditions set out in this Information and Refund policy. For the avoidance of doubt, the cancellation period will expire 14 days after the date of the Order Confirmation.

To cancel a Course Booking, you must inform us by calling on +44(0)2002089066771, 

or let us know of your decision to cancel the Contract by emailing welcome@london-e-school.co.uk 

or in writing to the following postal address: The London Entrepreneurial school admission, Daws Lane Business Centre,33-35 Daws Lane London NW7 4SD. 

To meet the cancellation deadline, it is sufficient for you to send your communication concerning exercising the right to cancel before the cancellation period has expired.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. 

In any event, you will not incur any fees as a result of this reimbursement.
If you requested to begin performance of the Contract during the cancellation period (i.e. if the course commences during the 14-day cancellation period) or if you access the course materials via our online course spaces (i.e. via our virtual learning environment), you shall pay us an amount that is in proportion to what has been performed up until you have communicated to us your cancellation from this Contract, in comparison to full coverage of the Contract.
Express request to start the Services within the cancellation period – if you wish to start our services during the cancellation period, you must make an express request to do so in writing, e.g. email. If you subsequently decide to cancel the Contract, you will be liable to pay us an amount that is in proportion to the Services performed until you have communicated your decision to cancel, in comparison to full coverage of the Contract.
You will not have the right to cancel a Contract where the Services have been fully performed.

On some courses there will be a Registration Fee of £200 for programmes lasting four weeks or more and a Registration Fee of £100 for programmes of less than four weeks. Details will be given in the specific course information.
Payment of the balance of the course fee, in full, eight weeks before the programme start date, unless stated otherwise in the course information.
Cancellation of International Course Programmes bookings

Cancellations are subject to the policies detailed in the table below. Cancellations due to an unsuccessful visa application are not eligible for a refund.

Within the 2-week cancellation period:	Tuition fees	Registration fee
Cancellations made within 2 weeks of receiving your Order Confirmation	Full refund	Full refund
After the 2-week cancellation period: Weeks before beginning of Course	Tuition fees	Registration fee
More than 6 weeks	Full refund	Not refundable
6 to 4 weeks	85% refund of the balance payment	Not refundable
4 to 2 weeks	70% refund of the balance payment	Not refundable
Less than 2 weeks	Not refundable	Not refundable

Cancellation of other course bookings

Where balance payment has been made in full prior to the due date, cancellations received prior to six weeks before the programme starts are eligible for a full refund of the balance payment.
Cancellations received after the 14 day cancellation period but before the start of the programme are eligible for a 50 per cent refund of the balance payment of course fees
Cancellations received later than 14 days prior to the start of the programme are not eligible for the refund of any fees, save for, where they are still within the 14 day cancellation period.

For weekly courses; online courses and day courses

A deposit, calculated as 15% of the total order value before any bursaries or discounts, applies to all course types., full course fees are payable when booking your place on the course.
For weekly courses; online courses and day courses
For all course types, cancellations received within 14 days of booking your place on the course will receive a full refund.
Cancellations received after the 14-day cancellation period and earlier than 14 days before the start date of the course will receive a refund of any fees paid minus the Deposit.
Cancellations received after the 14-day cancellation period and later than 14 days before the start date of the course will not be eligible for a refund.
Where a student wishes to cancel a place on a course and transfer to another, the standard refund policy will normally apply.

Cancellations received within the 14-day cancellation period will be entitled to a full refund.

Cancellations received after the 14-day cancellation period and 14 or more days before the start date of the course will be entitled to a refund or fee reduction as follows:

•    Where payment has been made in full, the student will normally be eligible for a 50% refund of course fees for courses running from January 2018, and a 85% refund of course fees for courses running from May 2019.
•    Where payment is by instalment, the remaining instalments will not be taken.
•    In addition, an application fee may be required for some courses and this will be clearly stated in the course information.

Cancellations received after the 14-day cancellation period but later than 14 days before the start date of the course, or withdrawals from an ongoing course, will not be eligible for a refund. Payments for any remaining course fees will be taken according to the agreed instalment plan.
Where a student wishes to cancel a place on a course and transfer to another, the standard refund policy will normally apply.

Cancellation by LES
Whilst every effort is made to avoid changes to our course programmes, the LES reserves the right to withdraw any course. If for any reason the LES cancels a course, all course fees will be returned in full. We cannot however reimburse the cost of any pre-booked travel arrangements and suggest that you might like to consider travel insurance to cover any significant costs incurred.

Fees outstanding

When paying for courses by credit card, where the initial payment is a registration fee, or the first instalment payment, the remainder of the fee will be taken from the designated card according to the payment schedule given on receipt of the registration fee or instalment.
If any fee payments, whether by cheque or credit card, remain outstanding or invalidated without explanation, the following procedure will be set in motion:
•    You will be issued with an invoice from the London Entrepreneurial School, payable immediately.
•    If the invoice is not paid within 14 days and you have not made contact with us, (telephone , 02089066771 email welcome@london-e-school.co.uk), you will be withdrawn from the course.

You cannot continue on a course or enrol on another course at the London Entrepreneurial School if there is an outstanding debt. No credit or award can be achieved following the successful completion of a course if the fees for that course have not been paid in full.

LES are not responsible for any third party approvals or visa applications. The student is responsible solely for supplying correct and accurate information. They must not present any information that could be deemed misleading or fraudulent in any process.